Last Updated: January 1, 2026
This Privacy Policy explains how mpv189 ("we", "us", "our", or "the Platform") collects, uses, stores, shares, and protects your personal information when you use our online gaming services. By creating an account or using mpv189, you consent to the practices described in this Privacy Policy.
1. Introduction
At mpv189, we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy applies to all users of the mpv189 platform accessible at https://mpv189.cam, including our website and mobile applications.
We recognize that when you provide us with information about yourself, you trust us to act responsibly. This Privacy Policy describes what personal information we collect, why we collect it, how we use it, who we share it with, how we protect it, and what rights you have regarding your personal data.
This Privacy Policy should be read in conjunction with our Terms & Conditions and Responsible Gaming Policy. If you do not agree with this Privacy Policy, you should not use mpv189's services.
2. Information We Collect
mpv189 collects various types of personal information to provide you with our gaming services, comply with legal obligations, and improve your user experience. The information we collect falls into the following categories:
Personal Identification Information
When you register an account on mpv189, we collect the following personal details:
- Full legal name (as it appears on your Indonesian KTP)
- Date of birth (to verify you are at least 21 years of age)
- Email address
- Mobile phone number
- Residential address (street, city, province, postal code)
- Nationality and country of residence
- Username and password (passwords are encrypted and not visible to mpv189 staff)
Financial Information
To process deposits and withdrawals, we collect:
- Bank account details (bank name, account number, account holder name) for BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI, Bank Permata
- E-wallet account information (OVO, DANA, GoPay, ShopeePay, LinkAja)
- Transaction history (deposit amounts, withdrawal amounts, dates, transaction IDs)
- Payment method verification documents (bank statements, e-wallet screenshots)
Note: mpv189 does not store full credit card numbers or CVV codes. Payment processing is handled by secure third-party payment processors who comply with PCI DSS standards.
Identity Verification Documents (KYC)
As part of our Know Your Customer (KYC) compliance, we collect:
- Copy of your Indonesian KTP (National Identity Card)
- Selfie photograph holding your KTP
- Proof of address (utility bill, bank statement, government correspondence dated within 3 months)
- Proof of payment method ownership
These documents are required to verify your identity, prevent fraud, comply with anti-money laundering regulations, and ensure you meet the minimum age requirement of 21 years.
Usage and Activity Data
We automatically collect information about how you use mpv189:
- Betting and gaming history (games played, bets placed, bet amounts, wins, losses)
- Login history (dates, times, frequency of logins)
- Device information (device type, operating system, browser type and version)
- IP address and geolocation data (to verify you are accessing mpv189 from Indonesia)
- Browsing behavior on the platform (pages viewed, time spent on pages, clickstream data)
- Customer support interactions (chat logs, email correspondence, phone call recordings)
Cookies and Tracking Technologies
mpv189 uses cookies, web beacons, and similar tracking technologies to enhance your user experience and analyze platform usage. For detailed information, see Section 8: Cookies & Tracking Technologies below.
3. How We Use Your Information
mpv189 uses your personal information for the following purposes:
3.1 To Provide and Manage Our Services
- Create, maintain, and secure your account
- Process deposits and withdrawals via BCA, BRI, BNI, Mandiri, and other payment methods
- Enable you to place bets, play games, and participate in promotions
- Manage your account balance, transaction history, and betting activity
- Provide customer support via live chat, email, and WhatsApp
- Administer bonuses, cashback, loyalty rewards, and VIP program benefits
3.2 To Verify Your Identity and Comply with Legal Obligations
- Verify you are at least 21 years of age and meet eligibility requirements
- Conduct Know Your Customer (KYC) checks to prevent fraud and identity theft
- Comply with anti-money laundering (AML) regulations and international gaming standards
- Detect, prevent, and investigate fraudulent activities, bonus abuse, and policy violations
- Respond to legal requests from authorities, courts, or regulatory bodies
3.3 To Improve and Personalize Your Experience
- Analyze user behavior and platform usage to improve our website and mobile app
- Personalize game recommendations, promotions, and marketing communications
- Optimize website performance, loading speeds, and user interface design
- Conduct market research and user surveys to understand player preferences
3.4 To Communicate with You
- Send transactional emails and SMS notifications (account registration, deposit confirmations, withdrawal updates, password resets)
- Provide customer support and respond to your inquiries
- Send promotional offers, bonus announcements, and VIP exclusive deals (you can opt out of marketing communications at any time)
- Notify you of changes to our Terms & Conditions, Privacy Policy, or other important updates
3.5 To Promote Responsible Gaming
- Monitor your betting patterns for signs of problem gambling
- Enforce deposit limits, betting limits, and self-exclusion settings
- Provide access to responsible gaming tools and support resources
- Comply with responsible gaming regulations and industry best practices
Your Data is Never Sold
mpv189 will never sell, rent, or trade your personal information to third parties for marketing purposes. We only share your data with trusted partners who help us operate our platform, and only when necessary to provide our services to you. All third-party partners are contractually obligated to protect your data and use it only for the purposes we specify.
4. When We Share Your Information
mpv189 does not sell your personal information. However, we may share your data with trusted third parties in the following circumstances:
4.1 Service Providers and Business Partners
We work with third-party companies to help us deliver our services. These include:
- Payment Processors: To process deposits and withdrawals via Indonesian banks (BCA, BRI, BNI, Mandiri) and e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja)
- Game Providers: To deliver live casino games, slots, and other gaming content
- Identity Verification Services: To verify your KTP and other documents for KYC compliance
- Customer Support Tools: To provide live chat, email support, and WhatsApp communication
- Marketing and Analytics Platforms: To analyze user behavior and deliver personalized marketing (only if you opt in)
- Cloud Hosting and Data Storage: To securely store your account information and transaction data
All third-party service providers are contractually bound to protect your data and use it only for the specific purposes we authorize. They are prohibited from using your data for their own marketing or selling it to other parties.
4.2 Legal and Regulatory Compliance
We may disclose your information if required to do so by law or in response to valid legal requests from government authorities, courts, or law enforcement agencies. This includes:
- Complying with anti-money laundering (AML) and Know Your Customer (KYC) regulations
- Responding to court orders, subpoenas, or legal processes
- Investigating or preventing fraud, security threats, or illegal activities
- Protecting the rights, property, or safety of mpv189, our users, or the public
4.3 Business Transfers
If mpv189 undergoes a merger, acquisition, sale of assets, or bankruptcy proceeding, your personal information may be transferred to the acquiring entity as part of the transaction. We will notify you via email and/or prominent notice on our website before your information is transferred and becomes subject to a different privacy policy.
4.4 With Your Consent
In any circumstances not covered above, we will request your explicit consent before sharing your personal information with third parties.
5. How We Protect Your Data
mpv189 takes data security seriously and implements robust technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.
SSL/TLS Encryption
All data transmitted between your device and mpv189's servers is encrypted using industry-standard SSL/TLS protocols. This ensures that your login credentials, financial data, and personal information cannot be intercepted during transmission.
Secure Data Storage
Your personal information is stored on secure servers protected by firewalls, intrusion detection systems, and regular security audits. Access to our databases is restricted to authorized personnel only, and all access is logged for security monitoring.
Password Protection
Your password is encrypted using one-way cryptographic hashing algorithms. mpv189 staff cannot view your password. We recommend using a strong, unique password and never sharing it with anyone.
Access Controls
Access to your personal data is restricted on a need-to-know basis. Only authorized employees with legitimate business reasons can access your information, and all access is tracked and audited.
Your Role in Security
While mpv189 implements strong security measures, you also play an important role in protecting your account:
- Use a strong, unique password and change it regularly
- Never share your login credentials with anyone
- Log out of your account when using shared or public devices
- Enable two-factor authentication if available
- Report any suspicious activity on your account immediately to [email protected]
6. How Long We Keep Your Data
mpv189 retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
6.1 Active Accounts
While your account is active, we retain all your personal information, transaction history, betting activity, and communication records to provide you with our services.
6.2 Closed or Inactive Accounts
If you close your account or your account remains inactive (no logins or activity) for 24 consecutive months, we may delete or anonymize your personal information, except for data we are legally required to retain. Legal retention requirements typically include:
- Financial transaction records: 7 years (for tax and anti-money laundering compliance)
- KYC documents: 7 years after account closure
- Responsible gaming records (self-exclusions, deposit limits): 7 years
- Dispute and legal records: Duration of legal proceedings plus 7 years
6.3 Right to Request Deletion
You may request deletion of your personal data at any time (see Section 7: Your Privacy Rights below). However, we may need to retain certain information to comply with legal obligations or resolve disputes.
7. Your Privacy Rights
As a user of mpv189, you have the following rights regarding your personal data:
Right to Access
You have the right to request a copy of the personal data we hold about you. This includes your account information, transaction history, betting records, and KYC documents. To request access, contact us at [email protected] with the subject line "Data Access Request". We will respond within 30 days.
Right to Rectification
If any of your personal information is inaccurate or incomplete, you have the right to request corrections. You can update most of your information directly in your account settings, or contact customer support for assistance.
Right to Deletion (Right to be Forgotten)
You have the right to request deletion of your personal data, subject to legal retention requirements. To request deletion, close your account and email [email protected] with "Data Deletion Request" in the subject line. We will delete or anonymize your data within 30 days, except for information we must retain for legal compliance.
Right to Restrict Processing
You have the right to request that we limit how we use your personal data in certain circumstances, such as while we verify the accuracy of your data or investigate a complaint.
Right to Data Portability
You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit it to another service provider if technically feasible.
Right to Object
You have the right to object to our processing of your personal data for direct marketing purposes. You can opt out of marketing communications by clicking the "unsubscribe" link in our emails or updating your communication preferences in your account settings.
To exercise any of these rights, please contact our Data Protection Team at [email protected]. We will respond to your request within 30 days and may require verification of your identity before processing your request.
8. Cookies and Tracking Technologies
mpv189 uses cookies, web beacons, and similar tracking technologies to enhance your user experience, analyze platform performance, and deliver personalized content.
8.1 What Are Cookies?
Cookies are small text files stored on your device when you visit mpv189. They help us recognize your browser, remember your preferences, and keep you logged in across sessions.
8.2 Types of Cookies We Use
- Essential Cookies: Required for the platform to function properly. These cookies enable core features like account login, deposit processing, and bet placement. You cannot disable these cookies without affecting platform functionality.
- Performance Cookies: Collect anonymous information about how visitors use mpv189, such as which pages are most visited and whether users encounter error messages. This helps us improve our website.
- Functionality Cookies: Remember your preferences (language, currency, time zone) and personalize your experience.
- Marketing Cookies: Track your browsing behavior to deliver personalized promotions and advertisements. You can opt out of marketing cookies in your browser settings.
8.3 Managing Cookies
Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. However, disabling cookies may prevent you from accessing certain features of mpv189. To learn how to manage cookies, visit your browser's help section.
9. Third-Party Services and Links
mpv189 may contain links to third-party websites, game providers, payment processors, and social media platforms. This Privacy Policy does not apply to third-party sites, and we are not responsible for their privacy practices.
When you click on a third-party link or use a third-party service (such as a payment processor or game provider), you are subject to that third party's privacy policy. We encourage you to review the privacy policies of any third-party services you use.
mpv189 works with trusted third-party service providers who have their own privacy policies and data protection measures. We require all our partners to comply with data protection regulations, but we cannot control their practices once your data leaves our platform.
10. Children's Privacy
mpv189 is strictly an adults-only platform. Our services are intended solely for individuals who are at least twenty-one (21) years of age. We do not knowingly collect, use, or store personal information from anyone under the age of 21.
If we discover that we have inadvertently collected personal information from a person under 21 years of age, we will delete that information immediately and terminate the associated account.
If you are a parent or guardian and believe your child has provided personal information to mpv189, please contact us immediately at [email protected] so we can take appropriate action.
11. Changes to This Privacy Policy
mpv189 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will notify you by:
- Posting a prominent notice on our website homepage
- Sending an email notification to your registered email address
- Displaying an in-app notification when you next log in
The "Last Updated" date at the top of this Privacy Policy indicates when it was last revised. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.
Your continued use of mpv189 after changes to this Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the updated Privacy Policy, you must stop using our services and close your account.
12. Contact Us About Privacy
If you have questions, concerns, or requests regarding this Privacy Policy or how mpv189 handles your personal data, please contact our Data Protection Team:
[email protected]
Subject: "Privacy Inquiry" or "Data Protection Request"
Response time: Within 30 days
Live Chat
Available 24/7 in-app for general privacy questions. For formal data requests, please use email to ensure proper documentation and processing.
When contacting us about privacy matters, please include:
- Your full name and registered email address
- Your account username (if applicable)
- A clear description of your inquiry or request
- Any relevant documentation or supporting information
We take all privacy inquiries seriously and will respond within 30 days of receiving your request. For urgent security concerns, please mark your email as "Urgent - Security Issue" for expedited review.
By using mpv189, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and processing of your personal information as described herein. For more information, please review our Terms & Conditions and Responsible Gaming Policy.